Aerobot Intelligence Customer Support

Aerobot Intelligence provides industry leading worldwide customer support for our entire range of products and services. Our support engineers have superior technical and field knowledge to provide trouble-shooting, technical advice and application support for a wide variety of technical issues. With flexible options, Aerobot Intelligence's service team will ensure you find the help you need no matter where you are.

Standard Support

Standard support is included with all Aerobot Intelligence products at no additional cost during the warranty period. Standard support includes:

• Telephone support during North American business hours (9:00AM – 5:00PM PST)
• Email support with guaranteed 3 business day response time
• Basic setup and operational support for trained operators

The Warranty Process

1. Fill out the form with your warranty product details or system ID to discuss the problem. Product and system information are found on the product labels, as in the examples below.
2. You will speak with a knowledgeable support engineer who will determine the root of your problem, and if required, issue a Return Materials Authorization (RMA) number.
3. Send the damaged product, labelled with the RMA number to our repair centre:
   Norsat International Inc
   RMA Number
   110-4020 Viking Way
   Richmond, BC
   V6V 2L4, Canada
4. We will keep you updated on the status of the repair process and send your repaired product back to you free of charge as soon as it's ready.

Aerobot Intelligence's Quality Guarantee

Aerobot Intelligence's rugged, reliable communication solutions are made to the highest quality standards, and we stand behind this quality with an industry leading warranty on all of our products. Advance part replacement is available during the warranty period.

Standard Warranty periods are available — please contact us for details specific to your product.